I didn’t realise Dropbox could have control over these folders that I assumed were just on my Mac! I’ve lost everything including projects I’ve spent so much time on. They do however get a great experience and a solution. The customer might not get a problem resolution in a matter of minutes but that’s because it’s a much more complicated issue, which takes time and detailed instructions. Dropbox doesn’t even have a customer service phone number - I assume because they know they’d have so many complaints. Dropbox allows us to provide this document in a live chat, simply through a link. I’ve been on the phone to Apple for 2 hours, but they couldn’t help in the end as it’s a third party app. Instead of waiting on information to resolve a support case, simply create a file. I’ve been into my Dropbox account online and none of my files are on there or on the ‘deleted’ folder. And with Dropbox, your service teams can: - Avoid chasing information. It turns out that those folders were linked to Dropbox and uninstalling the program also removed every single file from my laptop.

Very quickly, I realised all of my downloads and documents were gone from my Mac. Dropbox was taking up a lot of space but I checked the folder and it didn’t seem to have anything important in, so I deleted the program.

Recently, I needed to clear some space on my Mac.

I downloaded Dropbox a few years ago to keep some photos in.

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